Order is so late it said 7-24 days an itβs been 35 days
We are very sorry that your order has taken much longer than the estimated delivery time.
We shipped your order promptly on August 18, just three days after it was placed. According to the tracking information, the package arrived in the UAE on August 26 and was presented to Import Customs. Unfortunately, there has been no further update since then, and it has now remained at the import customs stage for approximately 25 days.
We completely understand your frustration and sincerely apologize for the long wait. We have contacted you directly and will also contact Japan Post to investigate the situation further.
If the package is confirmed to be lost or cannot be delivered, we will make sure to provide you with a full refund.
Thank you for your patience and understanding.