I never received the product, want my money back. Please respond to my emails
We sincerely apologize for the delay experienced with this shipment.
The order was dispatched promptly from Japan and is currently still in transit according to Japan Post.
Over the past several weeks, we have unfortunately seen some shipments from Japan to the United States taking significantly longer than usual once they depart Japan. While deliveries previously arrived within approximately 7–10 days after dispatch, some recent shipments have required closer to 18–20 days before new tracking updates become available in the United States.
We completely understand how frustrating this can be for our customers, especially when waiting for premium Japanese tea products.
We are actively communicating with Japan Post regarding this shipment and will continue monitoring it closely.
Should the package ultimately be confirmed as lost in transit, we will gladly arrange either a replacement shipment or a full refund.
We truly appreciate our customer's patience and understanding, and we remain committed to ensuring that every order is successfully delivered.
excellent send me more